The Impact of Employee Engagement on Organizational Performance
Figure 01 "William Kahn Dimension of Employee Engagement" Employee engagement has become a strategic priority in modern human resource management, particularly in developing economies such as Sri Lanka. It refers to the emotional, cognitive, and behavioral commitment employees demonstrate toward their work roles. Early conceptualization by William Kahn defines engagement as the investment of personal energies into work tasks (Kahn, 1990). In contemporary organizations, employee engagement is increasingly recognized as a key driver of organizational performance and competitive advantage (Gallup, 2024). Modern Theoretical Perspectives Figure02 "(AMO) framework" Recent HRM theories provide deeper insights into how engagement influences performance. The Ability–Motivation–Opportunity (AMO) framework suggests that employee performance improves when organizations enhance skills, motivation, and opportunities for participation (Appelbaum et al. , 2000; Jiang et al. , 2012)...